Fuel Cycle

Client Success Associate

US-CA-Los Angeles
3 weeks ago
ID
2017-1097
# of Openings
1
Category
Client Services

Overview

As a Client Success Associate you will be supporting our growing client base by leading all customer success activities and outcomes, including, project management, client support, and renewals. This in exciting opportunity for someone passionate about client support, project management, and research. If you are self-motivated, passionate about technology and interested in making an impact then join our team!

 

Fuel Cycle is an LA-based SaaS company building customer intelligence solutions for the world’s leading enterprises. With Fuel Cycle, companies rapidly engage and interact with customers for real-time feedback and insights to make better business decisions, grow revenues, and retain customers. 

 

We can offer you friendly coworkers, food, snacks and coffee straight from our kitchens, office happy hours and fun events. We provide excellent benefits such as health, vision, and dental. We also offer supplemental benefits such as AD&D, life insurance, 401k and much more.

Responsibilities

  • Support Customer Lifecycle
    • Understand customer journey and strategy
    • Respond to listening points in journey (usage, satisfaction, etc.)
    • Develop relationships with users and turn them into FUEL CYCLE champions
    • Establish success plans that clarify client goals
  • Engage in Customer Success Activities
    • Onboarding
    • Training
    • Customer Support
    • Project Management
    • Renewals
    • Cross-sell / Up-sell (with sales)
    • Customer Advocacy
  • Manage Client Health Metrics with Technology
    • Salesforce
    • Internal dashboards
  • Advocate for Clients Internally
    • Align with Marketing around marketing to existing clients
    • Align with Product around driving product roadmap
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Align with manager for measurement and forecasting

Qualifications

  • 1+ successful years in a customer success/account management role
  • Exceptional verbal and written communication skills
  • 4-year college degree required
  • Experience in market research preferred
  • Team player with demonstrated communication and leadership skills. Comfortable leading meetings and presenting in front of groups of colleagues, partners or customers.
  • Strong intellectual capacity coupled with constant curiosity
  • Able to identify and measure both quantitative and qualitative signals of client renewal

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