Fuel Cycle

Research Associate

US-CA-Los Angeles
2 weeks ago
ID
2017-1099
# of Openings
1
Category
Client Services

Overview

FUEL CYCLE’s best-in-class SaaS-based online community platform tells clients exactly what they need to know about their customers across the customer lifecycle. With this information at their fingertips, clients are empowered to make decisions that increase both revenues and long-term customer loyalty.  

  
Fuel Cycle is headquartered in Los Angeles, California with a satellite office in a WeWork space in Bryant Park, New York. We provide excellent benefits such as health, vision, and dental. We also offer supplemental benefits such as AD&D, life insurance, 401k and much more. 

 

We are looking for a Research Associate with at least one year of experience in market research. The Research Associate should possess a knack for analytics – he or she is creative, detail oriented and is a problem solver. Main responsibilities include: survey creation and programming, quality assurance, analysis and reporting.

 

Reporting to the Senior Research Manager, you will work with the client services team to ensure that clients are deriving the full value from their community and answering business objectives while staying within the contracted scope.

Responsibilities

  • Project Management: Manage time efficiently to coordinate and execute project components, for multiple projects at a time. Be able to prioritize and communicate effectively while remaining flexible to changing client needs.
  • Research Design: Assist in translating business questions into research plans, and designing and programming the research instruments – utilize multiple methodologies, both qualitative and quantitative within the community.
  • Moderation: Assist with daily moderation of research activities in the communities and extract insights.
  • Quality Assurance: Load, test and proofread all research surveys and content on staging before posting live to production. Accountable for assuring data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.
  • Research & Insights: Analyze data and develop insightful results or “story” that addresses business objective in a clear and concise, visually appealing format.
  • Technical Liaison: Continually log and communicate any technical issues or bugs to the engineering team and look for ways to innovate and improve our platform. Participate in beta testing new product releases.
  • Forward-Focus: Monitor research trends, platforms and technologies. Become a student of online communities and research, and share your knowledge and gain competitive insight. Personally accountable for helping Passenger …every employee has 1-2 annual goals to support or improve stated initiatives.
  • General administration: duties, as requested.

Qualifications

  • Bachelor’s or Master’s degree in a related field plus up to one year of research experience
  • Strong attention to detail and ability to prioritize task and contribute to multiple projects simultaneously
  • Self-motivated, flexible and organized
  • Capable of working independently and within teams
  • Excellent interpersonal, problem-solving and project management skills
  • Excellent verbal and written communication skills
  • Knowledge of research techniques through coursework, internships, or work experience is highly desired
  • Experience with Excel, SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and/or Tableau is highly desired
  • Proficiency in Excel, PowerPoint and Outlook is required

 

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