• Vice President, Research Services

    Job Locations US-CA-Los Angeles
    Posted Date 1 month ago(11/6/2018 5:30 PM)
    ID
    2018-1178
    # of Openings
    1
    Category
    Market Research
  • Overview

    Fuel Cycle is seeking a Vice President of Research Services to oversee our NY & LA based research team. Responsibilities include supporting and managing a cross-functional team of researchers, tracking metrics, strategizing and measuring health of accounts, revenue growth, and client retention. The ideal candidate is a passionate and inspirational leader, a strategic thinker, a player-coach, and able to successfully and simultaneously manage diverse responsibilities with a strong emphasis on organization and attention to detail. The ideal candidate is a passionate and inspirational leader, with thorough knowledge of different qualitative and quantitative research methodologies and a desire to mentor and build a solid research team.

     

    Fuel Cycle is an LA-based SaaS company building customer intelligence solutions for the world’s leading enterprises. With Fuel Cycle, companies rapidly engage and interact with customers for real-time feedback and insights to make better business decisions, grow revenues, and retain customers.

     

    Headquartered in LA, with a satellite office in NYC. We offer you friendly coworkers, food, snacks and coffee straight from our kitchens, office happy hours and fun company events. We provide excellent benefits such as health, vision, and dental. We also offer supplemental benefits such as AD&D, life insurance, pet insurance, 401k and much more.

    Responsibilities

    • Primary responsibility will be to develop and lead a world-class Research team while fostering a collaborative environment that mirrors Fuel Cycle’s values and industry excellence to meet quarterly and yearly client retention, revenue growth, and gross margin targets
    • Oversee the hiring, onboarding, training, work assignments, performance management, career development, coaching and mentoring of a cross-functional team
    • Oversee internal education and training program for Research Management to ensure team is setup for success, have a thorough understanding of Fuel Cycle policies and procedures, and are subject matter experts in their respective roles
    • Effectively implement company processes to enhance the client experience by ensuring Research Services team is providing meaningful insights, contract compliance, meeting client expectations, anticipating client needs and providing strategic solutions
    • Support research team by providing input on proposals, research design, and reporting
    • Explore alternate research methods to meet client's needs and expectations
    • Partner with executive team to define key metrics and objectives to measure team effectiveness, client health and satisfaction, client retention, revenue growth, and gross margin targets
    • Spearhead internal meetings and communication to ensure team is aware of and in alignment with company objectives and goals
    • Collaborate with other departments within the organization such as Sales, Marketing and Product to best support client prospects and existing clients, and ensure services and solutions are being developed, applied and executed in accordance with the company’s goals
    • Manage and oversee the departmental operating budget

    Qualifications

    • 10+ years of progressive leadership experience within market research environment, managing and growing $10M+ in revenue
    • Bachelor’s degree required, MBA is a plus
    • Market research experience from supplier side, experience with online communities is a plus
    • Experience with a wide range of research methodologies. Able to recommend and teach methodologies to team members, support product development, communications, user experience, and customer experience.
    • Strong leadership skills, able to effectively mentor, develop and lead a team
    • Organizational, interpersonal, and communications skills and the ability to manage shifting priorities
    • Proven ability to interact at and communicate to all levels of an organization
    • Comfortable leading meetings and presenting in front of groups of colleagues, partners or customers
    • Understanding of enterprise software customer lifecycle management processes is a plus, but not required
    • Able to identify and measure both quantitative and qualitative signals of client satisfaction and team health
    • Proficiency with PowerPoint, Word, Excel & Outlook
    • Must be based in Los Angeles

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